Bots, AI and the Next 40 Months

In a world that operates on billions of digits every day, humans are too slow and inattentive.  To adapt, we must automate the processing of millions of complex transactions on a daily basis, at speeds fast enough to satisfy impatient digital users. This adaption requires a massive level of digital transformation that can support operations, business processes and decision-making speeds faster than is humanly possible.

Historically, digital technologies get faster, cheaper, more powerful and smaller every couple of years. We humans, however, don’t. We operate in human time, a biological cadence influenced by the physical environment, our well-documented physical, mental and emotional limitations, and the universe that we live in. As digital interactions proliferate, so also does the volume of real-time data and required analysis. Most people are already at their limit of coping with the deluge of data, so we must now digitally augment our capabilities to handle the massive increases in the volume, speed and the complexity of it. These augmentations will involve OILS (optimized information logistics systems), supported by artificial intelligence (AI) and software for process automation.

Software robots (or “bots”) can be developed to analyze vast quantities of data without getting bored, make decisions based on codified decision trees that humans design, and then act in milliseconds.  In our research, 18% of digital leaders report intelligent process automation via bots is already having a large to very large impact on their businesses, however, it jumps to 41% by 2020. This represents a dramatic increase of 128% in just 40 months.

We – humans – already at our limit, must find a way to digitally augment our capabilities to handle the massive increases in the volume, speed and the complexity of data with bots.

Slow service annoys us. We are immediately frustrated with people and brands incapable of supporting our digital habits and expectations. To achieve a real-time operational tempo, companies must evolve from "human time" to "digital time." When enterprises can support digital time, they can close process loops faster, harness immediate feedback on what’s happening within the process itself, and act on those insights nearly instantaneously. The result: smarter decisions that enable businesses to operate like never before.

One of the biggest challenges enterprises face today in designing, developing and deploying OILS is upgrading core IT systems that frequently comprise of legacy systems incapable of supporting digital time. Though this is hard work, it is the key to winning.

Our research clearly shows widespread consensus that AI is one of the most important emerging technologies that will help overcome many of these technology and human limitations. Our survey respondents predict AI will be the top digital technology, with the largest impact on their work, by 2020. Currently, only 15% of the respondents think AI is having a large impact on their business. In the next 40 months, however, 46% believe AI will be critical – that’s a 207% increase in pro-AI sentiment.

Digital interactions are often supported by AI systems dependent on real-time analytics to provide contextually relevant and personalized experiences. In addition, as the number of mobile and connected devices with billions of connected sensors increases, so also does the associated data in the ether that needs to be analyzed and turned into actionable intelligence that can be used by AI systems to deliver real-time business value. No wonder, then, that executives in our research forecast big data/business analytics will have the biggest impact of all technologies between the years 2020-2025.

Download the full report for free here.

Watch the report video here.

  1. You Only Have 40 Months to Digitally Transform
  2. Digital Technologies and the Greater Good
  3. Video Report: 40 Months of Hyper-Digital Transformation
  4. Report: 40 Months of Hyper-Digital Transformation
  5. Virtual Moves to Real in with Sensors and Digital Transformation
  6. Technology Must Disappear in 2017
  7. Merging Humans with AI and Machine Learning Systems
  8. In Defense of the Human Experience in a Digital World
  9. Profits that Kill in the Age of Digital Transformation
  10. Competing in Future Time and Digital Transformation
  11. Digital Hope and Redemption in the Digital Age
  12. Digital Transformation and the Role of Faster
  13. Digital Transformation and the Law of Thermodynamics
  14. Jettison the Heavy Baggage and Digitally Transform
  15. Digital Transformation - The Dark Side
  16. Business is Not as Usual in Digital Transformation
  17. 15 Rules for Winning in Digital Transformation
  18. The End Goal of Digital Transformation
  19. Digital Transformation and the Ignorance Penalty
  20. Surviving the Three Ages of Digital Transformation
  21. The Advantages of an Advantage in Digital Transformation
  22. From Digital to Hyper-Transformation
  23. Believers, Non-Believers and Digital Transformation
  24. Forces Driving the Digital Transformation Era
  25. Digital Transformation Requires Agility and Energy Measurement
  26. A Doctrine for Digital Transformation is Required
  27. Digital Transformation and Its Role in Mobility and Competition
  28. Digital Transformation - A Revolution in Precision Through IoT, Analytics and Mobility
  29. Competing in Digital Transformation and Mobility
  30. Ambiguity and Digital Transformation
  31. Digital Transformation and Mobility - Macro-Forces and Timing
  32. Mobile and IoT Technologies are Inside the Curve of Human Time