Digital Transformation - The Mindset Differences

One of the biggest epiphanies that emerged from our research for the report, “How Digital Thinking Separates Retail Leaders from Laggards” is the difference between leaders and laggards. Digital leaders see digital transformation as a positive, while digital laggards express far more fears and concerns related to digital technologies. In fact, almost 72% of digital laggards are concerned they are wasting money by investing in digital technologies, but only 25% of digital leaders share those apprehensions.

In our analysis, the worries expressed by some digital laggards are justified, as they may be the result of existing IT environments that are incapable of delivering a real-time, contextually relevant and personalized digital shopping experience. These concerns may also stem from leadership’s unwillingness to adopt a digital mindset or invest in the required upgrades, technologies, doctrines, strategies, skills and business processes to elevate their organization’s digital wherewithal.

A retailer’s attitude about the potential of digital technologies to positively impact business performance is an important indicator of the company’s commitment to digital transformation and is seen as a predictor of digital success. Digitally mature retailers are significantly more enthusiastic about how digital impacts their work than digital laggards are. Our research findings suggest a correlation between a retailer’s growth trajectory and its confidence that digital technologies deployed between now and 2020 will have a positive impact on growth. 

Retail executives at companies that are digital leaders have a far more positive attitude than laggards about the impact of digital technologies on their jobs.  These retail executives believe, at a significantly higher level than those at laggard organizations, that digital technologies will help them become more efficient, manage people better, work faster, be more creative and innovative, make better decisions, provide more freedom and flexibility, and make more money.

When asked a more general question about the impact of digital on work, retail digital leaders expressed their belief in a far stronger impact than digital laggards did.  The majority of digital leaders feel business analytics, AI, concerns about security and privacy, bots, digital technology regulations and practices will greatly impact work, as will the state of being hyper-connected.

  1. Analyzing Retail Through Digital Lenses
  2. Digital Thinking and Beyond!
  3. Measuring the Pace of Change in the Fourth Industrial Revolution
  4. How Digital Thinking Separates Retail Leaders from Laggards
  5. To Bot, or Not to Bot
  6. Oils, Bots, AI and Clogged Arteries
  7. Artificial Intelligence Out of Doors in the Kingdom of Robots
  8. How Digital Leaders are Different
  9. The Three Tsunamis of Digital Transformation - Be Prepared!
  10. Bots, AI and the Next 40 Months
  11. You Only Have 40 Months to Digitally Transform
  12. Digital Technologies and the Greater Good
  13. Video Report: 40 Months of Hyper-Digital Transformation
  14. Report: 40 Months of Hyper-Digital Transformation
  15. Virtual Moves to Real in with Sensors and Digital Transformation
  16. Technology Must Disappear in 2017
  17. Merging Humans with AI and Machine Learning Systems
  18. In Defense of the Human Experience in a Digital World
  19. Profits that Kill in the Age of Digital Transformation
  20. Competing in Future Time and Digital Transformation
  21. Digital Hope and Redemption in the Digital Age
  22. Digital Transformation and the Role of Faster
  23. Digital Transformation and the Law of Thermodynamics
  24. Jettison the Heavy Baggage and Digitally Transform
  25. Digital Transformation - The Dark Side
  26. Business is Not as Usual in Digital Transformation
  27. 15 Rules for Winning in Digital Transformation
  28. The End Goal of Digital Transformation
  29. Digital Transformation and the Ignorance Penalty
  30. Surviving the Three Ages of Digital Transformation
  31. The Advantages of an Advantage in Digital Transformation
  32. From Digital to Hyper-Transformation
  33. Believers, Non-Believers and Digital Transformation
  34. Forces Driving the Digital Transformation Era
  35. Digital Transformation Requires Agility and Energy Measurement
  36. A Doctrine for Digital Transformation is Required
  37. Digital Transformation and Its Role in Mobility and Competition
  38. Digital Transformation - A Revolution in Precision Through IoT, Analytics and Mobility
  39. Competing in Digital Transformation and Mobility
  40. Ambiguity and Digital Transformation
  41. Digital Transformation and Mobility - Macro-Forces and Timing
  42. Mobile and IoT Technologies are Inside the Curve of Human Time