In Defense of the Human Experience in a Digital World

Last week, I was a keynote speaker at the Mobile Edge '16 conference in Lisbon, Portugal.  Following the conference I met individually with many different companies.  These companies represented a variety of industries, sizes and digital maturity levels.  I was sharing my latest digital strategy report findings, and then answering questions and brainstorming about what the data meant to each of them. 

At the hotel, following a long day of meetings, it occurred to me that the biggest value I was bringing to these businesses was the breadth of my experience - the kind of experience that has turned my hair gray.

The report I was sharing was titled, “40-Months of Hyper-Digital Transformation.”  This report was the result of surveying 2,000 global executives across 18 countries on the current impact of digital technologies on their business, and their expectations for future impact.  In this report I wrote a lot about artificial intelligence and software robots.  I wrote about how robotic process automation will change the role of processes, employees and managers. 

While pondering my day over a hot drink, it occurred to me that the report and the data I shared could have been presented by a junior employee with good communication skills.  The value my gray hair brought to the table was the ability to understand the back-story, the history, how today is different, and analyze what needs to be done today to prepare for tomorrow.  It was perspective, experience and wisdom gained from many years of accumulated successes and failures.  It was my human baggage that was so valuable.  It allowed me to listen to many disparate situations and challenges, understand them, and then see a unique path to success for each.  It allowed me to see their challenges in abstraction and define steps to follow.  I chuckled and sipped my coffee.  Just try to do that, I challenged all the bots and artificial intelligence engines I had been writing and speaking about.   Just try to do that.

  1. Profits that Kill in the Age of Digital Transformation
  2. Competing in Future Time and Digital Transformation
  3. Digital Hope and Redemption in the Digital Age
  4. Digital Transformation and the Role of Faster
  5. Digital Transformation and the Law of Thermodynamics
  6. Jettison the Heavy Baggage and Digitally Tranform
  7. Digital Transformation - The Dark Side
  8. Business is Not as Usual in Digital Transformation
  9. 15 Rules for Winning in Digital Transformation
  10. The End Goal of Digital Transformation
  11. Digital Transformation and the Ignorance Penalty
  12. Surviving the Three Ages of Digital Transformation
  13. From Digital to Hyper-Transformation
  14. Believers, Non-Believers and Digital Transformation
  15. Forces Driving the Digital Transformation Era
  16. Digital Transformation Requires Agility and Energy Measurement
  17. A Doctrine for Digital Transformation is Required
  18. The Advantages of Advantage in Digital Transformation
  19. Digital Transformation and Its Role in Mobility and Competition
  20. Digital Transformation - A Revolution in Precision Through IoT, Analytics and Mobility
  21. Competing in Digital Transformation and Mobility
  22. Ambiguity and Digital Transformation
  23. Digital Transformation and Mobility - Macro-Forces and Timing
  24. Mobile and IoT Technologies are Inside the Curve of Human Time