Digital Transformation Expert Interviews: Jitin Agarwal
An increasing amount of interactions with prospects, customers, employees and partners are occurring via mobile applications. The experience is a digital experience. Mobile applications in the B2C (business-to-consumer) space are where researching, shopping, purchasing, product shipment tracking, coupons and loyalty awards are all managed. Often all the interactions and experiences with a particular brand are digital. How do large multinational companies manage digital assets across hundreds of channels, markets and dozens of languages and currencies? In this interview with Cognizant's digital experience expert, Jitin Agarwal we discuss all of these points and the technologies involved. Enjoy!
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